DIVORCEWORKS CHATBOT – PRIVACY ADDENDUM (BETA)

Effective Date: 29 November 2025

This Privacy Policy explains how Helen Doukas trading as DivorceWorks (ABN 75 343 177 559) (“DivorceWorks”, “we”, “our” or “us”) collects, uses, stores, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), when you use the DivorceWorks Assistant (Beta). It applies together with the DivorceWorks Privacy Policy. If there is any inconsistency, this Addendum prevails for use of the Assistant.

The DivorceWorks Chatbot (Assistant) is an optional digital tool that provides general information and support for people navigating separation or divorce. It does not provide legal, financial or professional advice.  This Addendum explains how your information is handled when you use the Assistant.

1. Information we collect through the Assistant

When you use the Assistant, we or our third party service providers may collect:

  • The text you type into the chat and the response

  • Your name and email address

  • Technical data such as browser type and device information

  • Limited operational logs needed to run the tool

We encourage you not to enter addresses, financial account numbers, or highly sensitive personal information into the Assistant.

2. How this information is used

Information collected through the Assistant may be used to:

  • Operate, maintain and improve the Assistant

  • Monitor safety, quality and performance

  • Improve DivorceWorks products and services

  • Prepare for legal services only if you choose to request them

  • Send marketing communications related to divorce and associated services.

Our third party service providers may also use information to provide services and in line with their privacy policy. 

The Assistant does not make legal or financial assessments or determine outcomes.

3. Storage and processing

Assistant chat data may be stored in secure cloud-based systems that support hosting, storage and operation of the tool. These systems may be operated by trusted third-party providers and may be located overseas.

Your data is not used to train external AI models without your explicit consent.

4. Internal review

Authorised DivorceWorks personnel may review Assistant chat logs for:

  • quality assurance

  • product improvement

  • safety

  • preparing for legal services (only when you request them)

All reviews are confidential and handled in line with professional obligations.

5. Sharing information with a lawyer

If you choose to request legal services, book a consultation, or ask that your chat be reviewed:

  • some or all of your chat content may be reviewed by a DivorceWorks lawyer to prepare for your discussion and allow more efficient service

  • this sharing occurs only at your request

6. Retention

DivorceWorks retains Assistant data until it is no longer needed, before deletion or de-identification. Some trusted third-party service providers that support the Assistant may retain system logs or backup data for their own security, operational or compliance purposes, and these retention periods are determined by those providers.

7. Your rights and choices

You may:

  • choose whether to use the Assistant

  • choose whether to request legal services

  • request access to or correction of your information

  • request deletion of chat logs (within the retention period)

  • unsubscribe from emails

  • stop using the Assistant at any time

Requests can be made to hello@divorceworks.com.au.

8. Contact

For any privacy questions relating to the DivorceWorks Assistant (Beta), please contact:

DivorceWorks Pty Ltd
Email: hello@divorceworks.com.au
Website: www.divorceworks.com.au